Use WhatsApp Automations to help customers discover products, resolve order information and deliver support—on autopilot.
Customer support built
for the AI Agent era
The complete platform for enterprise brands to deliver efficient, high-quality support at scale—powered by AI agents that understand your business across every channel and language, 24/7.
Trusted by many
companies of all sizes
companies of all sizes
Supercharge your sales with chat marketing
Unlock the potential of Instagram, WhatsApp, and Messenger with cutting-edge chat automation.
Instagram DMs
Answer every question, comment, and story reply 24/7. Automate replies and drive higher conversions on IG.
Facebook Messenger
Automate conversations to fuel more sales, generate leads, auto‑answer FAQs, and run marketing campaigns.
TikTok
Reply to every comment and DM automatically. Convert TikTok traffic into sales before they scroll past.
Get to know ThumbCrowd.
AI-powered customer experience management that delivers results.
Meet ALY~AI:
your ultimate support member
ThumbCrowd redefines customer support with seamless device integration and Aly AI at its core. Empower agents to work faster, respond smarter, and deliver personalized interactions.
Turn every conversation into customer loyalty.
Every interaction feeds into a unified customer view that powers personalized experiences, intelligent automation, and faster resolutions across every touchpoint.
Transform visitors into lifetime customers.
AI-powered journeys that adapt to each customer's behavior. From first message to loyal advocate, ThumbCrowd orchestrates every touchpoint for maximum impact.
AI Agents →
Let AI handle the repetitive work.
Empower reps with an AI assistant that summarizes conversations, suggests replies, and handles busy work—so your team focuses on great customer experiences.
Copilot for Reps →
Own your customer communication.
Reach customers on WhatsApp, Instagram, Messenger, email, and more with automation built for enterprise scale and multichannel support that actually works.
Omnichannel →
Make all your data instantly actionable.
Keep track of important details with custom properties and notes. One shared address book gives your team everything they need before getting in touch.
CRM →
Businesses that turn support into growth.
63%
CSAT improvement when using Copilot for support teams.
24/7
AI agent coverage across all channels and languages.
3×
Faster response times with automated chat workflows.
Your all-in-one AI powered service platform
Unite your entire customer service experience—seamlessly combining CRM, ticketing, and AI into one powerful platform.
AI Agent Studio
Effortlessly build your own team of AI Agents, customized to your business needs—no developer required.
Learn More →
Integrations
Seamlessly connect all your tools, data, and processes with easy-to-use integrations.
Learn More →
Create effortlessly with AI
Supercharge your workflow with ThumbCrowd AI.
Conversation summaries and next steps
ThumbCrowd Copilot automatically summarizes conversations, audios, then intelligently suggests next steps.
Automatic audio message transcripts
Quickly scan, search, and instantly reference or find info with time-stamps.
"ThumbCrowd was truly my first assistant. The AI feature of transcribing calls, creating a summary and to-do list, is next-level amazing."Joannie Bates, Principal Agent
Compare ThumbCrowd with leading platforms
See why teams choose ThumbCrowd over Zendesk, Intercom Fin, Freshdesk, Ada, Gorgias, and other customer support tools.
Zendesk
The AI-native Zendesk alternative for brands and retailers
Intercom Fin
The Intercom Fin alternative with full inbox and WhatsApp automation
Freshdesk
The Freshdesk alternative with built-in AI and WhatsApp automation
Gorgias
The Gorgias alternative for AI-first omnichannel retail support
Ada
The Ada alternative with AI agents plus a full support desk
Kore.ai
The Kore.ai alternative for faster AI support deployment